To schedule, postpone or cancel a service appointment you may call/text 214.912.8806. Fill out the information form under the contact us page or email us at luxurioushomeservices@gmail.com.

Once you have scheduled your first appointment you will receive a reminder via e-mail 2 days before and a text message one day before your scheduled service. Please confirm your service using the link provided in the notification. You will be contacted to reschedule any of your cleanings that may fall on an observed holiday.

DALLAS:

-Downtown

-Deep Ellum

-Lakewood

-Uptown

-Victory Park

-Turtle Creek/Oak Lawn

-Harwood District

-Arts District

-Design District

-West Village

-Knox/Henderson

-Mockingbird/M-Streets

-Highland Park /University Park

NORTH DALLAS:

-Northpark/Preston Hollow

-Addison (Near Dallas North Tollway)

-Plano West (Near Dallas North Tollway) **NEW

Travel Fees: Anything outside of these areas can be subject to a travel fee of $0.85/mile plus any toll fees acquired.

In order to maximize productivity please remove all items, clothing, toys, etc. that may delay the efficient cleaning of your home prior to our team’s arrival. If you prefer that our team remove these items, we will gladly do so and we will bill any additional service time to your account with the corresponding charges.

Please make sure you provide us with a key, entry code or submit a permission notice with your leasing/concierge desk granting Luxury Home Services permission to access your home. If your home has a security system, we ask that you please deactivate your security alarm prior to each visit or provide us with the code.

If you have requested to have your linens washed, we ask that you please empty your washer & dryer prior to service. If you have an extra clean set of linens you would like our team to use please place on the bed.

All payments must be made in full on or prior to the day of your scheduled cleaning appointment in order for our team to provide service.

Please make sure you leave your payment (cash or check) in a sealed envelope on the kitchen counter addressed to Luxury Home Services. If paying by card please make sure you have contact us directly to set up payment details to your account. If there is an outstanding balance on your account, we ask that it be paid prior to the next scheduled cleaning. If a payment is not provided our team will not provide service and a cancellation fee will apply unless you have made prior arrangements with us.

Any valuables or heirlooms you may have, including but not limited to any irreplaceable, collectible or expensive objects, it is preferred that these items are secured and put away to avoid potential accidents. It is important for you to let us know of any valuables that you prefer we not clean or handle as we want to make sure we handle your home with care.

We understand Texas weather can be unpredictable! Therefore, we ask that In-home climate temperatures in your home be comfortable prior to the start of your service. Unfortunately, our team will not perform services in an environment that isn’t physically comfortable for labor. This includes but is not limited to extreme heat or extreme cold. If your appointment is cancelled due to uncomfortable temperatures, no electricity, no running water within your home, a fee of $60 will be charged to your account

For the safety of your children, we ask that they be supervised while our team and equipment are present in your home.

Please make sure to leave your payment (cash or check) in a sealed envelope on the kitchen counter addressed to Luxury Home Services, Inc. All payments and outstanding balances must be paid in full on or prior to your scheduled cleaning appointment in order for our team to provide service. If a payment is not left for our team, they will not provide service and a cancellation fee will apply unless prior arrangements have been made with management.

Yes, our team is fully equipped with all the necessary cleaning supplies and equipment to provide your service. However, if you have any products that you would like our team to use on any specific surfaces/areas, we can surely accommodate your request. Please contact us prior to your service so we may provide your instructions to our team.

With Luxury Home Services you can expect a team consisting of two to three fully uniformed & trained cleaning professionals. We employ reliable, hard-working and trustworthy cleaning team members that are driven by their passion to provide the best possible cleaning experience to our clients.

Our employees are trained by a team leader until they completely learn every aspect of Luxury Home Services standards. They know what is required and what is expected on every cleaning visit to ensure consistent quality.

Our team is very important to us and we are determined to keep them safe. The following activities can put our team at risk for injury or can cause damage to your home. To prevent any of these situations our cleaning teams DO NOT:

• Clean or remove blood or any bodily fluids, fire or water damage, or mold. We are not trained in these areas nor are we equipped.

• Luxury Home Services reserves the right to refuse to service a home with ANY insect/rodent infestation. If an infestation is identified, the cleaning team will leave the property. You will be contacted immediately and may be charged a cancellation fee.

• Clean the interior of curio cabinets (will only dust exterior)

• Provide any pet or children-related services.

• Clean/Shampoo carpet/rugs.

• Provide stain removal

• Clean exterior of windows or glass, unless they are within reach and do not put our team in any danger.

• Remove Paint

• Clean areas above the 8ft working height of a step stool

• Clean Animal waste or litter

• Move or lift items over 30lbs

We invest time, money, energy and training our employees. Because they are excellent at what they do, they could be solicited to work for the client personally. We respectfully ask that you not directly solicit or engage the service of our team members, except through Luxury Home Services.

We understand you may have a busy schedule and may not be present the day of your service but not to worry! We just ask that your home be accessible to our cleaning team. You may provide us with a key, entry code or submit a permission notice with your leasing/concierge desk granting Luxury Home Services access to your home. If you have a security system, we ask that you please deactivate your security alarm prior to each visit or provide us with the code. Any house keys that our customers provide us with are locked in our key safe box. In order to prevent any keys from ending up in the wrong hands we do not return keys by mail. Keys must be hand delivered in person.

We do not set a specific appointment time due to unforeseen circumstances that can delay our cleaning team in arriving to your home but can provide you with an estimated time of arrival.

If you have a time frame that is more convenient for you, please let us know when booking your appointment so we may accommodate you.

• Personal Laundry (Wash/Dry/Fold)

• Cleaning Interior of cabinets & drawers

• Light organizing/tidying of closets

• Packing/unpacking moving boxes

• Cleaning interior of kitchen appliances

• Patio Cleaning/Garage Cleaning

• Window Cleaning/ Glass Cleaning

Currently we only offer these additional services as an add on to a cleaning service. If you would like to add on a service after booking your cleaning, we require that you please contact us at least 24 hours in advance to provide you with a quote and allow ample time for your service. *To learn more about these services please visit our Services page.

For your convenience, we accept cash or checks. If paying with cash or check we ask that you leave payment the day of service on the kitchen counter in a sealed envelope for our team to pick up.

All payments must be made in full on or prior to the day of your scheduled cleaning appointment. If there is an outstanding balance on your account, we ask that it be paid prior to the next scheduled cleaning.

Returned Checks: There is a non-refundable $35 NSF Fee for checks returned unpaid from your bank in addition to the unpaid balance. The unpaid balance and NSF fee must be paid immediately or will get charged to your card on file.

No payment Upon Arrival: If no one is home upon our team’s arrival and there is no payment left, our team will not be able to perform service unless prior payment arrangements have been made. We will have to reschedule your service and a cancellation fee will apply.

Price Adjustments: Rate increases are an unavoidable part of doing business. Should service rates increase we will notify you. We are always strategically improving our business and increasing rates allows our company to grow while still offering the same level of excellent service. As the needs or conditions of your home changes you may receive a price increase. If a client discontinues and reinstates service with Elite Cleaning Services after a period of two months the original price is not guaranteed, and a new rate may be given.

*NOTE: In an effort to remain green all sales receipts are emailed. Receipts are available upon request.

We do not require our clients to leave gratuity but is a grand gesture that is greatly appreciated. Our employees are paid well for the work that they do, therefore do not depend on tips. Should you want to leave a tip (cash only) please leave separately from service payment.

Our team is not permitted to solicit nor accept tips to perform additional services that were not requested at time of booking your appointment. We kindly ask that you let Luxury Home Services manager when gifting personal items like (clothing, furniture, etc.) to prevent any misunderstandings. Thank you in advance!

We understand that your pets are part of your family and you know them better than we do. At times having strangers in your home may make your pet a bit frightened or even protective. If you think your pet may be a disruption during the cleaning or can be dangerous to our team, we ask that you please make arrangements to secure them in a crate or keep them in a separate area. Please let us know any detailed instructions regarding the safekeeping of your pet.

If your pet becomes a disruption during the service our team may opt not to render your service, resulting in a cancellation fee and rescheduling of your appointment.

A pet fee will apply to your service for additional time required to clean pet hair. Our teams do NOT walk/feed pets nor clean litter boxes, vomit, or urine/feces.